Your Expectations become our promise of commitment

When a Death Occurs at home
It is more than likely that you will have been in contact with the Doctor prior to your loved passing away. When you believe that death has occurred, you will need to call the doctor who may attend and confirm that this has happened. In certain situations, a Doctor may not attend when for example, a nurse is present and can confirm that death has occurred.

It is important that the family are given enough time to spend with the deceased prior to ourselves taking them into our care and returning them to our private Chapel of Rest.

When you are ready to allow us to take your loved one into our care, a simple phone call is all that is required, and our staff will attend the house at a time you wish.

The Doctor will then issue a death certificate, although this may take a few days, and you will usually need to collect this from the surgery.

When a death occurs at a nursing or residential home
It is likely that the death will have been confirmed by the Manager or Matron of the home.

Again, it is important to ensure that you are given time to spend time with the deceased prior to them being taken into our care. You will need to advise the matron or the manager of the home as to when you are ready for us to take your loved one into our care.

The Matron or Manager will be able to advise you on contacting the doctor to arrange for the death certificate to be collected, as it is likely that a duty doctor will have attended as opposed to the Deceased GP.

When a death occurs in a General Hospital
Following a death in a general hospital, you will need to make an appointment at the Patients affairs office or bereavement office to collect the death certificate and any personal effects that deceased may have had with them.

When the necessary paperwork has been completed, it will be our primary responsibility to take your loved one into our care.

When someone dies suddenly
All sudden or unexpected deaths must be reported to the Coroner. The police are usually involved to ensure that there are no suspicious circumstances involved.

The Coroner will then decide as to whether a post-mortem and, or inquest will need to be carried out.

A sudden death may occur at hospital, at home or indeed in a public place.

When the latter occurs, the Police will ask their own staff to attend in order to take the deceased to the local hospital or public mortuary. It is important to remember that their staff are only there to take the deceased to the hospital. The choice of the funeral director who arranges the funeral service is purely down to the family.